Privacy Policy
Last Updated: January 6, 2026
AltitudeWash Canada Inc. (“AltitudeWash”, “we”, “us”, or “our”) is committed to
protecting the privacy and security of your personal information. This Privacy
Policy outlines how we collect, use, disclose, and safeguard your information
when you visit our website, use our services, or otherwise interact with us.
This policy is designed to comply with Canada’s Personal Information Protection
and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect the following types of personal information:
Contact Information
Name, email address, phone number, and property address.
Payment Information
Credit card details and billing information (processed securely by our
third-party payment processor).
Service Information
Details about the services you request, including property size, building type,
and specific cleaning needs.
Website Usage Data
IP address, browser type, pages visited, and other analytics data collected
through cookies.
Aerial Imagery
Photos and videos of your property taken by our drones during the service for
operational and marketing purposes.
2. How We Use Your Information
We use your information for the following purposes:
To Provide Services
To schedule, perform, and manage our drone cleaning services.
To Process Payments
To bill you for our services.
To Communicate with You
To send you quotes, invoices, service updates, and marketing communications
(with your consent).
To Improve Our Services
To analyze website usage and customer feedback to improve our offerings.
Marketing and Promotional Purposes
To use photos and videos of our work in our marketing materials, on our website,
and on social media (with your consent).
3. Consent
By using our services, you consent to the collection, use, and disclosure of
your personal information as outlined in this policy. You may withdraw your
consent at any time by contacting us, subject to legal or contractual restrictions.
Consent for Marketing
We will obtain your explicit consent before using your name, testimonials,
or identifiable images of your property in our marketing materials.
4. Disclosure of Your Information
We do not sell or trade your personal information. We may disclose your
information to:
Third-Party Service Providers
Such as payment processors and software providers who assist us in our operations.
Legal Authorities
If required by law or to protect our legal rights.
5. Aerial Imagery & Drone Operations
Operational Use
We use drone imagery to plan flight paths, assess cleaning requirements,
and document service completion.
Marketing Use
We may use anonymized or wide-angle photos and videos of our work for marketing
purposes. We will obtain your explicit consent before using any imagery that
could identify your specific property or tenants.
Privacy
Our drone operators are trained to respect privacy and avoid capturing images
of individuals or private areas not relevant to the service.
6. Data Security
We implement reasonable security measures to protect your personal information
from unauthorized access, use, or disclosure. This includes secure servers,
encrypted payment processing, and internal access controls.
7. Your Rights
Under PIPEDA, you have the right to:
- Access your personal information
- Correct any inaccuracies in your information
- Withdraw your consent
To exercise these rights, please contact our Privacy Officer.
8. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience and collect
analytics data. You can disable cookies in your browser settings, but this may
affect website functionality.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will
always be posted on our website with the “Last Updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy
practices, please contact our Privacy Officer at:
AltitudeWash Canada Inc.
Head Office:
Greater Toronto Area
Ontario, Canada
(877) 454-4428
